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Returns Policy


From time to time, you may purchase a product that doesn't fully satisfy your requirements or simply doesn't fit.

To provide you with an exceptional shopping experience, CW-X offers you a 60-day Return Policy.

This means that you can return your product within 60-days of purchase and receive a full refund.


To return your product and obtain a refund, please follow these simple steps:

1. Please email sales@cw-x.com.au indicating the reason for your return. We will then reply with an RA# and return address. Please include the RA# you are given in a note with your returned goods.

2. Place the CW-X Garment(s)  you wish to return in the original packaging they arrived in and place inside an Australia post satchel. Please note that the garment must be in undamaged condition for you to be able to return it.


Please note that for any garments if the CW-X garment tag is removed, this will mean your purchase is no longer returnable for ANY reason, so please only remove this once you’re sure the love is real and everlasting and you want to keep your purchase!


3. Once we receive your garment(s), we’ll send you an email informing you they have arrived safely at our warehouse. Our Returns Team will then inspect all returns within 2 business days to ensure they are in undamaged condition. 

4. Our Returns Team will then pass on details for all customer refunds to be processed as soon as possible, however, please allow an extra 2-10 days for the refund to appear on your credit card or PayPal account to allow for bank processing.

On rare occasions, we may decline to offer a refund, even if it's within the returns window.

 
All garments must be returned unmarked, without signs of wear and/or tear AND in their original, undamaged packaging.

If this is not the case, we'll advise you that a refund has been declined and we'll return the product to you.

If you have misplaced your returns slip, please drop us an email and we'll send you one immediately, along with a return authorisation number.

Please feel free to contact us if you have any concerns regarding the delivery or returns of your new CW-X garments or accessories.


Click here for CW-X Shipping information.